As you know, I purchased a set of tires from you for my pickup, and after a week or so, became uncomfortable with how they handled. Without hesitation you replaced these tires with another brand (Toyo) that I felt would better fit my needs. Not only that, you gave me full credit for the tires I replaced and didn’t charge me extra money to make the switch. That was remarkable!! It was the best automotive service that I have ever experienced…………EVER! Thank you very much. Without a doubt, I will be back, not only for tires, but for other service as well.
PS: I would recommend Toyo tires to anyone. They are very good tires.
— Gary | Ludington, MI
A small token of appreciation for the use of your car. You didn’t have to let us use it. Most places let you find your own way home or wait in their waiting room until the job is done. Enjoy the gift and again thank you for your thoughtfulness.
— Bob & Donna | Ludington, MI
An act of kindness should never go unnoticed. I thank you all for your kindness and help in getting my tire fixed. I believe an angel was present that day! Thank you!
— Starla | Ludington, MI
On Sunday, July 11, 2010, one of our Life EMS Ambulances had a flat tire due to driving over a metal object. I am writing this to let you know that Jason met us at your building to assist us in getting it changed. Jason was very polite and quite professional. He did a great job for us and his help was greatly appreciated. Please pass along our thanks and gratitude for doing a great job and helping us on short notice.
— Jim | Ludington, MI
Had a significant tire balance issue that Discount Tire had not been able to correct. Called Root’;s on a Friday afternoon, they accommodated me right away and did a great job getting all tires back into balance. Seems that Discount had not done an adequate job cleaning the wheels before installing glued-in weights so some had come off. Found the whole crew at Root’s extremely pleasant!
— Pete B | USA
Took a challenging tire balance problem to Root’s. First time they used conventional balancer and it made a big difference, but still not perfect. Took the car back and Greg (owner) offered to redo the balancing using their most sophisticated road-force balancer. He invited me into the shop to demonstrate how the machine operated and why it could do a much better job. Re-balanced all 4 wheels and it’s great. My total charge for both visits was limited to what the road-force balance job would have been. Really appreciated meeting Greg and all the care he took to satisfy me.
— Anonymous | USA
I just want to thank you again for you and your staff’s outstanding work. I was in last week and had an engine noise checked. They couldn’t find anything and once again no charge. You folks are not only very generous, but every time I have brought a vehicle in for repair, the repair has been competed with efficiency and speed, at a fair price and the staff has been courteous and concerned that if there are any questions to contact them. Thanks for operating such an ethical and outstanding business.
— Pastor Bob | Ludington, MI